Steel Haven Containers LLC – Return & Refunds Policy
At Steel Haven Containers LLC, we understand that purchasing a shipping container is a significant investment. We are committed to providing a transparent, fair, and hassle-free process should your plans change or if an issue arises with your order.
Return Policy
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Return Window: 14 days from the date of delivery.
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Return Method: Freight / Return by Carrier.
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Return Shipping Costs: The customer is responsible for all return shipping and transportation expenses.
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Restocking/Cancellation Fee: Up to 50% may apply to customized orders or late cancellations.
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Product Condition: Returned containers must be in the same condition as originally delivered.
1. Order Cancellations
We offer tiered cancellation and refund options based on the stage of your order.
Within 7 Days of Placing Your Order
Customers are eligible to receive a 100% refund of their deposit, provided production or customization has not substantially progressed.
Within 30 Days of Delivery
Customers may be eligible for a 50% refund of the total purchase price. Any costs associated with completed custom modifications, materials, or labor will be deducted from the refund.
More Than 14 Days After Delivery
Orders are not eligible for a refund, as transportation, logistics, and labor costs have already been fully incurred.
2. Customizations & Upgrades
Custom container modifications—including, but not limited to, doors, windows, insulation, electrical installations, HVAC systems, plumbing, flooring, and other upgrades—require a 50% non-refundable deposit to secure materials and begin production.
The remaining balance is due upon delivery unless otherwise agreed in writing.
Once custom work has begun, requested design changes may result in additional charges and extended production times.
3. Returns After Delivery
If your container arrives damaged, does not match the agreed specifications, or is otherwise unsatisfactory, the following conditions apply:
Return Request Window
A return request must be submitted within 14 days of delivery.
Product Condition
The container must be returned in the same condition in which it was delivered.
Return Transportation
The customer is responsible for all freight, transportation, loading, unloading, and logistics costs associated with returning the container.
Inspection Upon Delivery
We strongly encourage customers to inspect the container thoroughly before the delivery driver departs.
If any damage, defects, or discrepancies are identified, they should be documented on the Bill of Lading (BOL) and reported immediately to both the driver and Steel Haven Containers LLC to help expedite the claims process.
Non-Returnable Items
The following items are not eligible for return:
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Custom-built or special-order containers.
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Containers modified or altered after delivery.
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Products not returned in their original condition.
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Containers damaged or missing parts due to reasons not caused by Steel Haven Containers LLC.
4. Late or Missing Refunds
If your approved refund has not been received within 10 business days, please complete the following steps before contacting us:
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Check your bank account for pending transactions.
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Contact your credit card provider, as processing times may vary.
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Contact your financial institution, as refunds often require additional processing time.
If you have completed the steps above and still have not received your refund, please contact us at:
sales@steelhavencontainersllc.com
5. Damaged or Defective Containers
If your container is delivered damaged or defective, please contact Steel Haven Containers LLC immediately.
Email: sales@steelhavencontainersllc.com
Our Customer Service team will review your claim and work with you to arrange an appropriate repair, replacement, or refund where applicable.
6. Changes to This Policy
Steel Haven Containers LLC reserves the right to modify or update this Return & Refunds Policy at any time to reflect changes in our business operations, services, or applicable laws.
Any updates become effective immediately upon publication on our website.
7. How to Initiate a Return or Cancellation
To request a return, cancellation, or refund, please contact our Customer Service Department and include your order number.
Steel Haven Containers LLC
Email: sales@steelhavencontainersllc.com
Phone: +1 (570) 849-0641
Refund Processing
Once your return or cancellation has been approved, refunds will be issued to the original payment method used for the purchase. Please allow 5–10 business days for your financial institution to process and post the refund.
At Steel Haven Containers LLC, customer satisfaction is our priority. We are committed to providing high-quality shipping containers backed by fair, transparent, and customer-focused return and refund practices. By placing an order through our website, you acknowledge and agree to the terms outlined in this Return & Refunds Policy.