Steel Haven Containers LLC – Shipping Policy
At Steel Haven Containers LLC, we specialize in the transportation and delivery of heavy-duty shipping containers. Due to the size and weight of our products, our shipping process differs from standard parcel delivery services. Please review the information below to help ensure a smooth and successful delivery.
Shipping Information
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Service Area: We currently deliver throughout the United States.
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Handling Time: 1–2 business days (order preparation and inspection).
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Transit Time: 7–10 business days (depending on delivery distance and driver availability).
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Shipping Rates: Free shipping on all eligible orders.
1. Delivery Methods
We use specialized equipment to safely transport and deliver shipping containers.
Tilt-Bed Delivery
The trailer tilts backward, allowing the container to slide safely off the rear of the trailer. This is the most commonly used delivery method.
Flatbed Delivery
Flatbed deliveries require the customer to have a crane or forklift available on-site to unload the container from the truck.
2. Site Preparation & Requirements
Customers are responsible for ensuring the delivery location is properly prepared before the scheduled delivery date. Please ensure the following:
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Space Requirements:
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A 20-foot container requires approximately 60 feet of straight-line clearance.
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A 40-foot container requires approximately 100–120 feet of straight-line clearance.
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Ground Surface: The delivery area must be level, dry, and stable, such as concrete, gravel, or hard-packed soil. Steel Haven Containers LLC is not responsible for delivery vehicles becoming stuck due to soft ground, mud, or unstable surfaces.
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Obstructions: Ensure there are no low-hanging power lines, tree branches, fences, narrow gates, or other obstacles that could prevent safe access to the delivery site.
3. Inspection Upon Delivery
An authorized recipient must be present during delivery.
Before the driver departs, you are responsible for inspecting the container for:
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Structural integrity.
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Proper door operation and functionality.
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Any differences between the ordered container grade and the delivered unit.
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Any damage that may have occurred during transportation.
Important: Any concerns or damage must be documented on the Bill of Lading (BOL) before the driver leaves the delivery location.
4. Delivery Scheduling
Once your order has been processed, our logistics team will contact you to arrange a delivery date and estimated delivery window. While we make every effort to meet scheduled delivery times, delays may occur due to weather conditions, traffic, road restrictions, or driver availability.
5. Failed Delivery Attempts
If our driver arrives at the scheduled delivery location and is unable to complete the delivery because the site is unprepared, insufficient access is available, or the customer is not present, a re-delivery fee will apply. This fee is determined based on the delivery distance and the driver’s time.
6. Changes to Delivery Address
Requests to change the delivery address must be submitted at least 72 hours before the scheduled delivery date. Requests received after this period may result in additional transportation or logistics charges.
Contact Us
If you have any questions regarding your delivery location or require a custom freight quote, please contact us:
Steel Haven Containers LLC
Email: sales@steelhavencontainersllc.com
Phone: +1 (570) 849-0641